Help & FAQ

Go to your membership account at   https://my.rhinofit.ca/students/ or go to your mobile app .  Go to the PAYMENT PROFILE MANAGEMENT, click on CREATE NEW PAYMENT PROFILE and update your credit card, debit card, checking or savings account.  Important:  Please email or submit the Contact Us and let us know you have updated your form of payment so we can assist in processing any past due payments and restore door access.

Check to see if you need to update your payment information.  If payment has failed the system will not allow access.  If you have not finished your online profile, you will not have access. You should have received a Welcome Email.  Check your Spam, Junk inbox. Please contact us with any questions on door access issues, always use the Ring doorbell.  Please use the Ring doorbell or contact us.

See the Door Access-Mobile app tab for more information to set up. Below is the link for mobile app. Username is your email. 

Apple Link: https://apps.apple.com/us/app/rhinofit-hub/id6739364002

Google Play/Android:  https://play.google.com/store/apps/details?id=www.rhinofit.ca.rhinofit_hub

Police, Fire and Rescue we will need to see Id or a letter from the head of the dept.  example Fire Chief.  These discounts are provide to those who actively work in our community as a thank you for going above and beyond everyday.  Please email a copy or place copy in drop box or contact us and we can meet with you to confirm. You can use the fitness center upon sign up however, we need to receive that with in 7-10  days or your membership will convert to a Regular membership until it is received.  

 You must be at least 18 years old to sign up for membership. Ages 16-17 yrs. old, only with parent or guardian signature can become a member and use the facility. Parent/guardian must provide their signature on all forms. 

Ages 14-15 can obtain a membership only with another adult membership (requires a parent/guardian signature on all forms) They can only access the gym with an adult member, cannot workout alone without an adult member chaperone. NOTE: AGES 13 AND UNDER CANNOT BE MEMBERS AND CHILDREN ARE NOT ALLOWED TO ENTER THE BUILDING. NO EXCEPTIONS. 

Active Duty please show a staff member your Military ID. Veteran please contact us to arrange this. Please note we do not offer discount to family members , just Active Duty Personnel and Veteran (we cannot combine this with other types of memberships). We provide this a thank you for your service and sacrifice for our country.  . You can use the fitness center upon sign up however, we need to receive that with in 7-10 days or your membership will convert to a Regular membership until it is received.   

Please notify the fitness center right away.  A replacement is $5.00 plus tax.

 Go to   https://my.rhinofit.ca/students/   Your user name is your email you used at sign up.  Click on Forgot Password?  to reset. Make sure you check your Span, Junk inbox for the email to resent your password.  You can also message us on the website or see a staff member for assistance.

 If you signed up online, log in to your account online at   https://my.rhinofit.ca/students/ or go to your mobile app .  

Yes, we have One day passes or 14 day passes.  Vistor can sign up online and purchase these options and download the mobile app start access to the fitness center.  To purchase see MEMBERSHIP Tab.  Also, Walkin One Day passes are available for those 18 years and over. Please see book on table and complete form and place form and payment in drop box. If you have questions please use the ring doorbell or contact us.   

You can cancel anytime with a 30- day notice. Memberships automatically renew each month, and you will receive an email notification.  Please note not attending or visiting the fitness center does not cause any cancellations. As per your contract you must notify us and you can cancel anytime- Please see the link below or Cancel Membership tab to process your request.

Please see the Sign Up by Email tab and complete the form and we will assist you in setting up your online account and you can complete this through a series of emails or contact us to set up an appointment.